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Serbay v. Dialogdirect, Inc.

United States District Court, E.D. Michigan, Southern Division

January 17, 2017

JENNIFER L. SERBAY, individually and on behalf of others similarly situated Plaintiff,
v.
DIALOGDIRECT, INC., a Delaware corporation and ALLEGRA DIRECT COMMUNICATIONS, INC., a Michigan corporation, Defendants.

          DECISION GRANTING PLAINTIFF'S MOTION FOR CONDITIONAL CERTIFICATION OF A COLLECTIVE ACTION UNDER THE FAIR LABOR STANDARDS ACT, (DOC. 6), AND STAYING PROCEEDINGS ON COUNT II

          AVERN COHN UNITED STATES DISTRICT JUDGE

         CONTENTS

         I. INTRODUCTION ....................................................................................................... 1

         A. The Case .............................................................................................................. 1

         B. Motion and Disposition ....................................................................................... 1

         II. BACKGROUND ........................................................................................................ 1

         A. The Complaint ..................................................................................................... 1

         B. FLSA Overtime (Count I) ..................................................................................... 2

         1. Start of Shift ...................................................................................................... 2

         2. Lunch Break ..................................................................................................... 2

         3. End of Shift ....................................................................................................... 2

         4. Unpaid Overtime .............................................................................................. 2

         5. Collective Action Allegations .......................................................................... 3

         C. The Answer .......................................................................................................... 3

         III. MOTION ................................................................................................................ 3

         A. The Motion ........................................................................................................... 4

         B. The Response ...................................................................................................... 5

         1. Arguments ........................................................................................................ 5

         2. Attached Employee Declarations ................................................................... 5

         IV. DISCUSSION ........................................................................................................ 7

         A. Legal Standard .................................................................................................... 7

         B. Analysis ................................................................................................................ 8

         I. INTRODUCTION

         A. The Case

         This is a Fair Labor Standards Act (FLSA) case. Plaintiff Jennifer Serbay, a customer service representative (CSR), claims that her former employer failed to pay her and other hourly CSR employees overtime for off-the-clock time spent logging in and out of a desktop computer containing the software programs needed to do their job.

         Plaintiff was employed by defendants[1] from 2012 to January 2016.[2] A CSR answers calls from customers of defendants' clients, mostly health insurance companies. Defendants have operated[3] 14 call centers nationwide across Michigan, Wisconsin, Texas, Florida, Utah and Montana, and employ roughly 17, 500 CSRs. Plaintiff was employed at a call center in Rochester Hills, Michigan.

         B. Motion ...


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